Learn how Remote Visual Assistance technology can help to digitally transform your business by adding Remote Inspections and Audits to your service.
A remote audit is comparable to a face-to-face audit, but instead an auditor can carry out an external audit remotely, through the use of Remote Visual Assistance technology. Remote Inspections and Audits are as thorough as typical on-site audits and can cover premises tours, document review, worker interviews and presentation of findings, but allows the auditor to conduct the audit through a various AR and technology features, all whilst working remotely.
Remote Visual Assistance, the technology behind remote audits, has excelled in the past year, with many new advances on the horizon. Here are a few key benefits of remote audits:
Remote Visual Assistance has a number of unique AR interaction features, but here are a few that stand out for remote audits:
Automatically generate and download a PDF report at the end of a session. This will contain the chat log and all images captured during the session.
Captured images can be bookmarked and tagged with pre-determined phrases, such as 'faulty'.
Additional or multiple participants can be added to the session, great for when an auditor may want to add a colleague for support, regardless of location.
Our Remote Visual Assistance solution works entirely in your browser with no app download necessary, for neither you nor your clients. It easily integrates out-of-the-box with many key CRMs and has an open API, enabling you to sync data with all your key business applications.
Simply send an SMS or WhatsApp link to their smartphone to start the session.
Different to Zoom, Teams and other methods of video call, AssistAR is specifically designed with many AR features that enable the host to communicate and guide the client without confusion or frustration. Without these features, a video-only session is not suitable for remote assistance or guidance in technical situations.
One key benefit of remote inspections and auditing is the ability to enable professionals to share data, observe environments, and bring in additional colleagues when needed.
The traditional, on-site method of auditing and inspections, can potentially result in physical and mental burnout for the employee, primarily due to carrying out several audits over the week, hours of travelling and writing multiple different reports. Remote Visual Assistance can help in several ways here. Audit and inspection reports can be automatically generated at the end of the session, pulling together all media gathered during the inspection, plus remote inspecting can be completed from any location, providing a comfortable and safe alternative.
Remote inspections and audits can eliminate the time spent commuting to and from the site, allowing companies to reduce the amount of money spent on fuel and other employee expenses typically connected to travelling (i.e, overnight stay and food costs).
Send us your query and we’ll get back to you shortly. Or call us on 0808 168 4400 and speak to a member of the team straight away.
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The Media Browser allows you to browse all of the media you have saved from your previous AR sessions. You can enter any relevant information into the search field, such as:
There is also the option to search for all media within a particular date range; so by choosing a 'From' date and a 'To' date, you can filter your search even further. Your media is grouped by session to make it easier for you to navigate and find the data you are looking for, even if you may have forgotten the customer reference or telephone number. Attached to each session is a PDF icon, which allows you to automatically generate and download a report/summary of your session and will contain chat transcripts and all media that was captured.
If you would like to delete any of the data, please contact us via [email protected]
This page allows you to browse all of the images you have saved over your previous sessions between you and your customers. You can enter any relevant information into the search field, such as:
There are also 3 radio buttons which allow you to filter your images into type. All images will display all of your image files, Marked-up images will display images which you have "Marked-up" or edited during the session. Finally, OCR images contain all images which contain "Extracted" text from the Extract Text tool available during a session.
This page is where you create new AR remote visual assistance sessions with your customers. Once a customer has booked a session with you, they will specify a date and time through the booking service available on your vendor products page, and you will be able to create and invite them to a session here using their mobile number and a suitable session reference (ideally something you will remember or can easily identify! you can search for specific sessions later in our Image Viewer, Media Browser, or Call Log using the Session Reference!)
Phone Number:
This needs to be a mobile number,landline calls cannot support the visual assistance software. Once you start the session, your customer will receive a text with a link to join your AR session. Once they click the link they will be automatically connected and your session will begin. You will be able to make use of the customers camera and can take photos, make annotations, extract text, and many other features. The customer will require a mobile device with a camera, built-in speakers/microphone (or headphones) and a stable internet connection through either WiFi or their cellular data plan.
Session Reference:
The Session Reference can be anything you like but it should be something you can use to identify this session easier when using the media browser or image viewer. For example: B.REPAIR John Smith 23/06/2021. There is a maximum of 30 characters allowed in the field, so if you are going for a naming convention across your sessions then it would be best to make that convention as succinct as possible.