Learn more about the practical uses of Remote Visual Assistance and see how it has helped business from a variety of different sectors.
See the Remote Visual Assistance solutions in action with our collection of demos and step-by-step guides.
Keep up to date with date with the latest in AR technology and find articles that’ll help you maximise your knowledge around the world of Remote Inspections.
Remote Visual Assistance can allow you to carry out remote inspections from anywhere, saving you travel time, travel costs and boosting overall productivity.
Send us your query and we’ll get back to you shortly. Or call us on 0808 168 4400 and speak to a member of the team straight away.
By completing this form, you agree to us contacting you via the contact details that you have provided.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie | Duration | Description |
---|---|---|
__cfduid | 1 month | The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. |
cookielawinfo-checbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Cookie | Duration | Description |
---|---|---|
_ga | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
tk_lr | 1 year | This cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack |
tk_or | 5 years | This cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack |
tk_r3d | 3 days | The cookie is installed by JetPack. Used for the internal metrics fo user activities to improve user experience |
vuid | 2 years | This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website. |
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
Cookie | Duration | Description |
---|---|---|
_ga_3MZBQFLR5F | 2 years | No description |
dokan_product_viewed | session | No description |
tk_ai | 5 years | Gathers information for WordPress by themselves, first party analytics tool about how WP services are used. A collection of internal metrics for user activity, used to improve user experience. |
tk_qs | 30 minutes | Gathers information for WordPress by themselves, first party analytics tool about how WP services are used. A collection of internal metrics for user activity, used to improve user experience. |
The Media Browser allows you to browse all of the media you have saved from your previous AR sessions. You can enter any relevant information into the search field, such as:
There is also the option to search for all media within a particular date range; so by choosing a 'From' date and a 'To' date, you can filter your search even further. Your media is grouped by session to make it easier for you to navigate and find the data you are looking for, even if you may have forgotten the customer reference or telephone number. Attached to each session is a PDF icon, which allows you to automatically generate and download a report/summary of your session and will contain chat transcripts and all media that was captured.
If you would like to delete any of the data, please contact us via [email protected]
This page allows you to browse all of the images you have saved over your previous sessions between you and your customers. You can enter any relevant information into the search field, such as:
There are also 3 radio buttons which allow you to filter your images into type. All images will display all of your image files, Marked-up images will display images which you have "Marked-up" or edited during the session. Finally, OCR images contain all images which contain "Extracted" text from the Extract Text tool available during a session.
This page is where you create new AR remote visual assistance sessions with your customers. Once a customer has booked a session with you, they will specify a date and time through the booking service available on your vendor products page, and you will be able to create and invite them to a session here using their mobile number and a suitable session reference (ideally something you will remember or can easily identify! you can search for specific sessions later in our Image Viewer, Media Browser, or Call Log using the Session Reference!)
Phone Number:
This needs to be a mobile number,landline calls cannot support the visual assistance software. Once you start the session, your customer will receive a text with a link to join your AR session. Once they click the link they will be automatically connected and your session will begin. You will be able to make use of the customers camera and can take photos, make annotations, extract text, and many other features. The customer will require a mobile device with a camera, built-in speakers/microphone (or headphones) and a stable internet connection through either WiFi or their cellular data plan.
Session Reference:
The Session Reference can be anything you like but it should be something you can use to identify this session easier when using the media browser or image viewer. For example: B.REPAIR John Smith 23/06/2021. There is a maximum of 30 characters allowed in the field, so if you are going for a naming convention across your sessions then it would be best to make that convention as succinct as possible.